Privacy Policy
Last updated: 17 October 2026
Who we are
The Beeston Brownie Company Ltd (“we”, “us”, “our”) is the data controller for the personal information described in this policy. Our address is Units 12 & 13 Broxtowe Business Park, Calverton Drive, Strelley, Nottingham NG8 6QP. You can contact us at contact@thebeestonbrowniecompany.co.uk or 07305 063642
What information we collect
- Orders and accounts: your name, delivery and billing address, email address, phone number and order history when you buy from us or open a wholesale account.
- Wholesale enquiries: your name, business name, business type, town or postcode, email address and phone number when you contact us or complete an enquiry form, including forms on Facebook and Instagram.
- Payment details: payments are handled by [payment provider(s), e.g. Stripe, PayPal, Square]. We do not store your full card details.
- Messages: anything you send us by email, phone or social media.
- Website data: information collected by cookies and similar technologies, such as pages viewed, device type and how you found our site (see “Cookies” below).
How we use your information
We use your information to:
- process and deliver your orders and manage wholesale accounts;
- respond to enquiries and arrange samples;
- send you updates about your order;
- send marketing emails, only where you have agreed to receive them [delete if you don’t send marketing];
- keep our business records and meet legal and tax obligations;
- improve our website and measure the effectiveness of our advertising.
Our legal basis
- Contract: to take and deliver your order or set up a wholesale account.
- Legitimate interests: to respond to business enquiries, run and improve our website and promote our business to other businesses.
- Consent: for marketing emails and non-essential cookies. You can withdraw consent at any time.
- Legal obligation: to keep accounting and tax records.
Who we share your information with
We only share information where necessary, with:
- our website and hosting providers;
- payment processors;
- delivery and courier services;
- email marketing provider;
- Meta (Facebook and Instagram), which collects lead form submissions and, through the Meta Pixel, website activity for advertising purposes;
- our accountant and professional advisers.
We do not sell your personal information. Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards, such as UK-approved data transfer mechanisms.
Cookies and the Meta Pixel
Our website uses cookies. Some are essential for the site to work. Others, such as the Meta Pixel, help us understand how people use our site and measure our advertising. Non-essential cookies are only used with your consent, and you can change your choice at any time through our cookie settings [or your browser settings]. You can also manage ad preferences in your Facebook and Instagram account settings.
How long we keep your information
- Order and accounting records: 6 years, as required for tax purposes.
- Wholesale enquiries that don’t become customers: [12 months], then deleted.
- Marketing subscribers: until you unsubscribe.
Your rights
Under UK data protection law, you have the right to:
- access the personal information we hold about you;
- have inaccurate information corrected;
- ask us to delete your information, in certain circumstances;
- restrict or object to how we use your information;
- request your information in a portable format;
- withdraw consent at any time.
To use any of these rights, contact us at [email address]. We’ll respond within one month.
Complaints
If you’re unhappy with how we’ve handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date at the top.